Last updated: July 16, 2026
Refund & Purchase Policy
This Policy applies to optional digital products offered through GameHubVerse, including virtual currency, consumables, cosmetics, characters, content packs, and permanent in-game unlocks.
Checkout and Payment Provider
The product, price, currency, taxes, and available payment methods are displayed before you confirm payment. Xsolla may process the transaction and may act as merchant of record. Its checkout terms, privacy notice, fraud checks, receipt, and refund procedures also apply.
Canceled, Failed or Pending Checkouts
Closing or canceling checkout before successful payment does not grant a product. A canceled or failed order may briefly appear while status is confirmed and will not be charged as a completed purchase. Do not repeatedly submit payment while a provider confirmation is still pending. Contact support if an order remains pending unusually long.
Delivery
Digital items are normally delivered after the payment provider confirms successful payment. Delivery may require the player to return to the original game, remain logged into the purchasing account, or use Restore Purchases. Consumables are delivered to the relevant game balance; permanent products are recorded as account entitlements where supported.
Missing or Duplicate Purchases
If payment succeeded but the item was not delivered, first reopen the game and use its restore or refresh option where available. Then contact GameHubVerse support using the address at the bottom of this page and include the order reference, product, game, purchase time, and checkout email. Do not purchase the same item again merely to force delivery. Verified duplicate charges or non-delivery will be investigated and handled according to applicable law and the payment provider's process.
Refund Requests
Refund eligibility depends on applicable law, the product, whether it has been delivered or consumed, fraud and chargeback history, and Xsolla's checkout and refund terms. Submit billing or refund requests through the Xsolla support or wallet route shown in the receipt, or contact GameHubVerse support using the address at the bottom of this page so we can help identify the transaction.
Digital Content and Withdrawal Rights
Consumers may have statutory cancellation or conformity rights. For digital content supplied immediately, checkout may request your prior express consent to begin delivery during the withdrawal period and your acknowledgment that the withdrawal right may end once supply begins, where permitted by law. This does not limit rights relating to digital content that was not supplied, was defective, or was otherwise not in conformity with the contract.
Consumed Items, Refunds and Chargebacks
Consumables that have already been used are generally not restorable. If a payment is refunded, reversed, or charged back, associated virtual currency, items, access, or permanent entitlements may be removed or disabled. Fraudulent purchases, unauthorized payment use, or chargeback abuse may result in account restrictions.
No Cash Value
Virtual items have no cash value outside the applicable game. They cannot be withdrawn, transferred to another player, exchanged for cryptocurrency, or redeemed for real-world money or prizes.
Contact
For purchase, delivery, billing, or refund questions regarding anything covered on this page, contact us at [email protected].
